The easiest way to make your complaint is to raise your concerns at the time with the person concerned. If you are unable to do this please let us know as soon as possible.
Complaints must be made:
- By the person concerned OR
- On behalf of someone with their written consent
- Within 12 months of the incident, you are complaining about OR
- Within 12 months of you becoming aware of the problem as long as this is within a year of the incident
Complaints can be made verbally to Shay O'Donnell (Patient Services Manager), Amy Ledger (Operations Manager), Andrea Hughes (Practice Manager) and Rose Fells (Managing Partner)
Alternatively, please address written complaints to:
Practice Management Team.
The Scott Practice
Greenfield Lane
Balby
Doncaster
DN4 0TG
Email: syicb-doncaster.scottpractice-reception@nhs.net
The practice will acknowledge your complaint and provide a timescale in which we reasonably expect to be able to respond. You can choose to complaint to the commissioner of our services instead, their contact details are NHS South Yorkshire ICB tel 03330 410021 Option 1 or email syicb-sheffield.icbcomplaints@nhs.net
Written: NHS South Yorkshire Integrated Care Board, Sovereign House, Heavens Walk, Doncaster DN4 5DJ
Further details can be found in our complaint’s procedure, copies of which are available on request.