What To Do If You Have A Complaint
The easiest way to make your complaint is to raise your concerns at the time with the person concerned. If you are unable to do this please let us know as soon as possible.
Complaints must be made:
- By the person concerned OR
- On behalf of someone with their written consent
- Within 12 months of the incident you are complaining about OR
- Within 12 months of you becoming aware of the problem as long as this is within a year of the incident
Complaints can be made verbally to Amy Ledger (Reception Manager), Andrea Hughes (Assistant Practice Manager) and Rose Fells (Practice Manager)
Alternatively Please address written complaints to:
Mrs Rose Fells, Practice Manager
The Scott Practice
The practice will acknowledge your complaint and provide a timescale in which we reasonably expect to be able to respond.You can choose to complaint to the commissioner of our services instead, their contact details are NHS South Yorkshire ICB tel 0114 305 1000 or email email@example.com.
Written: NHS South Yorkshire Integrated Care Board. 722 Prince of Wales Road. Darnall. Sheffield. S9 4EU
Further details can be found in our complaints procedure, copies of which are available on request.