Telephone First Consultation
You may have noticed the appointment system we offer has changed. This appointment mode has been adapted to fit with our patient demand, appointment availability and new clinical roles within the practice.
Why does this mode work?
Telephone appointments provide flexibility especially to those at work (less time off work), housebound or those who need to arrange childcare to attend the surgery.
By doing telephone appointment first we can dedicate the entire appointment to listening and taking a history rather than taking history, examining and organising tests all in one appointment so overall providing a better and safer model.
Experienced Clinicians are able to solve the majority of problems without the need for a face to face,and for those that we cant manage over the phone we can arrange tests or investigations before the face to face appointment which is more efficient.
Fewer appointments are wasted/forgotten as patients can still answer a phone.
Our technology has improved which means we can now receive pictures and organise video calls if needed which was not available previously.
Less vehicle travel to the surgery is needed. Reducing carbon emissions Triage Calls The practice offers Triage calls for acute illness on the day. You will be triaged by a Doctor. Receptionist will ask appropriate calls to ensure that your request is appropriate. The GP will discuss the problem over the phone and will offer a appointment if nessesary.
Telephone First Contact
Why have we decided to use telephone first?
- Clinical Assessment
Dedicated time to take a full history of the problem and most problems can be resolved over the phone, if a face to face is needed this can be dedicated to any examinations
- Appointment Availability
Gives flexible appointments for housebound patients, work commitments/childcare
- Improved Access
Fewer appointments wasted, even if you forget the Clinical will try you twice
- Improved Technology
Video consultations can also be arranged and photos can be uploaded directly to your record
Less trips to the surgery, reducing Carbon Emmisions